Frequently asked questions

Three countries — Latvia, Bulgaria, Montenegro — each with its own chart of accounts, VAT codes, payroll rules and public-holiday calendar. Five interface languages: English, Latvian, Bulgarian, Montenegrin, Russian. Outgoing emails (invoices, payslips, reminders) translate too — you can keep one template in five languages and the send path picks the right one based on the recipient.

Yes. Six roles — Owner, Admin, Accountant, Manager, Employee, Viewer — with granular per-page permissions. Employees see a stripped-down portal (their payslips, their vacation balance, time sheets) and nothing else. Accountants can switch between every client company from one workspace inbox.

Send your client a single URL: bilenta.com/upload/<token>. They get a checklist of what you need — bank statement, supplier invoices, missing receipts — and upload files without registering. Files land in encrypted S3 storage (AES-256). You get an email when they upload, and a different email if they replace a file you've already booked. One click converts an uploaded supplier invoice into a pending receipt.

Real double-entry. Chart of accounts with country-specific templates, journal entries with debit/credit balancing, period locks, fiscal-year close, an audit trail on every modification. Posting a receipt or a payroll run generates the journal entries automatically with correct account mapping; you can also create entries manually for adjustments.

VAT calculation, supplier and customer reports, EC Sales lists, reverse-charge handling. Monthly or quarterly — the policy setting is per company. Output formats match VID (Latvia), NRA (Bulgaria), and the Montenegrin tax authority so you can submit there. CIT data for year-end. For Bulgaria you can also export the NRA purchase and sales ledgers (дневници) and record SAF-T scope. You file in the authority portal; Bilenta does not submit for you.

Import a CSV or CAMT.053 from your bank. The matcher runs four strategies (invoice number, counterparty IBAN, name, amount) and ranks suggestions. You accept the right match or split the transaction across invoices. The reverse direction also works: generate SEPA XML to send to your bank for outgoing payments.

Employees get a portal for payslips, vacation and timesheets — they do not see the books. Optional HR add-on covers shifts and the company asset register.

Encryption in transit (TLS 1.2+) and at rest (AES-256-GCM for bank credentials and signing certificates, AES-256 for files). Role-based access on every endpoint. Full audit log. Encrypted backups in AWS eu-north-1 (Stockholm). Files in S3 with server-side encryption. No ISO 27001 or SOC 2 yet — that is stated on /security.

No. Bilenta lets you download Peppol BIS Billing 3.0 / UBL 2.1 XML from an invoice so you can upload it to the buyer’s portal. We are not a Peppol Access Point and we do not transmit invoices across the Peppol network.

Yes. Import contacts, the chart of accounts and general-journal lines via CSV (up to 10,000 journal rows, with a download of failed rows). Opening balances too. Charts can be cloned between companies. For larger migrations we help — write to us.

Yes. An owner or admin opens Settings → Data and downloads a JSON archive of the ledger, invoices, contacts, VAT, payroll and more, plus a ZIP of uploaded documents. No support ticket. Secrets such as SMTP passwords are stripped from the export.

Yes, self-serve: Import data → Journal entries. Each row is a debit or credit (date, account code, debit, credit, document reference, description). Rows that share a date and reference become one balanced GJ entry. Up to 10,000 rows per file; rejected rows download with the reason so you can fix and retry. Contacts and the chart of accounts also import from CSV.

The application, the PostgreSQL database, its backups and all uploaded documents are on Amazon Web Services in eu-north-1 (Stockholm, Sweden), inside the EEA. We do not replicate that data to a region outside the EU. Files use S3 server-side encryption (AES-256).

Not yet. We do not hold ISO 27001 or SOC 2, and we have not published a contractual uptime or RPO/RTO SLA. What is in the product today is on /security: TOTP MFA, AES-256-GCM for bank credentials and signing certificates, six roles, an audit log, EU hosting. Licensed firms that need a dedicated instance, an IP allowlist and 24/7 support can ask about Enterprise.

There is no card subscription. After the trial we issue a monthly purchase invoice in the app. Pay by SEPA credit transfer. Bulgarian companies are billed in BGN. Cancel any time; your data export stays available.